Historic Calls - Time stamps
Within the historic calls reports add the ability to have individual calls listed together in one chain.
Currently each leg of the calls is listed within the report based on time stamp rather than as one individual call containing all the legs together which makes it difficult to see quickly within the report the flow of the call.
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Hi Daniel,
Thank you for raising your suggestion on the Akixi feedback portal. We really appreciate the time you took to think about your idea.
On the Historic Call report, you can filter the report to only show the first segment of calls (see screenshot attached). By applying this setting, only the first leg of calls will display on the report. You can then click on a call within the report if you want to view the other segments involved with that call.
Segment filtering is explained further in our Advanced Report Filtering video – (https://youtu.be/1E2T6edP7nA?t=65)
Does this help with what you are looking to achieve on the reporting?
Thanks,
Marcus