Ability to see which users were available at time of call
We run call que groups and sometime calls are missed
I would like in Akixi on the historic call list, to click on a call and see who the call was pushed out to before it was answered/abandoned/overflowed etc… I know Akixi can see what phones are ringing so would like to feature request the ability to see what phones/users descriptions where rung on each call.
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Hi Paul,
Thank you for taking the time to raise your feature request on the feedback portal. This is really appreciated.
On the Historic Call List report, you can left-click on a call to bring up the Call Segment Details window. This will show you which devices were offered the call before it was answered/abandoned, etc. This is shown in the Device ID Offered field in the attached screenshot.
Does this provide you with the solution to the request you have raised?
Thanks,
Marcus