Ability to see which users were available at time of call
We run call que groups and sometime calls are missed
I would like in Akixi on the historic call list, to click on a call and see who the call was pushed out to before it was answered/abandoned/overflowed etc… I know Akixi can see what phones are ringing so would like to feature request the ability to see what phones/users descriptions where rung on each call.
Thank you for taking the time to raise your feature request on the feedback portal. This is really appreciated.
On the Historic Call List report, you can left-click on a call to bring up the Call Segment Details window. This will show you which devices were offered the call before it was answered/abandoned, etc. This is shown in the Device ID Offered field in the attached screenshot.
Does this provide you with the solution to the request you have raised?