Change 1/2 Hour reports to update each 30 mins whether there are new calls or now
Currently Calls by 1/2 hour only add in the 1/2 interval if there have been live calls during that interval - this request is to modify so that when in Real Time each interval is added regardless of the call volumes in the interval. For live reporting on users who are targeted on call volumes and duration this would really help.
Thank you for this extra information, this is really helpful.
I will send your feedback for further review where this will be evaluated for future build. Please be sure to check back for any developments. You will also receive an email when there are any status changes or comments to your idea.
Tom Williams commented
Hi Marcus, they do but not in real time - if the report is open but not refreshed it will only show 1/2 intervals with activity within.
If you have the report open and set to real time, then navigate away - then navigate back to it at 35mins and 5mins (after the interval changes) the Zero call interval does not appear
Thank you very much for raising your suggestion on the feedback portal.
On the Calls By 1/2 hour reports, the half hour period should still show, even if there has not been any activity in the half hour window. Please see the attached as an example where as you can see, there was no activity during the 11:00 - 11:30 window.
Please do let me know if I have misunderstood and I will be happy to help out further.