Pick a call from Unreturned Lost Call Report
Much like how Akixi handles emails by picking emails from a queue on a first come first served, can this be implemented on the Unreturned Lost Calls?
If there are unreturned lost calls on the list, an agent should be able to press a button to pull and make a call to the oldest unreturned call. This would mean sales teams cant be picky in who they call and they will be dealt with in order. Also currently only the Supervisors can see the numbers on the reports so this would get round that?
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Hi Andrew,
We are pleased to let you know that your feature request has moved to the design stage.
The Product team are now incorporating your suggestion into the design of a future product enhancement.
Please do check back to this forum for any updates to your suggestion.
Thanks,
Marcus -
Hi Andrew,
I think this is a fantastic idea and I can see how this would make it so much easier and quicker to get through all the calls that have come into the business and are waiting to be returned.
This feature will be reviewed for development.