Inference integration
Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.
5
votes
brandon.hagood
shared this idea
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Beau Smith commented
Most Simultaneous Waiters Used, Longest Duration Waiter now, Longest Duration Waiter today, IVR Counts, longest in IVR,....
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brandon.hagood commented
The main thing I was thinking about is reporting how many of the waiters are being used in callbacks. How many people are in the IVR and how long they have been there would be nice as well.