can we get the longest waiting tile on the desk top wallboard to increment continuously even after a call has been overflowed between groups
could the longest waiting now tile continue to increment when the call moves/overflows between groups...i.e. if a call comes in to group x and rings the timer starts but after 20 seconds the call is overflowed to group y this currently resets the timer back to zero...ideally it would be great if this could continue to increment past 20secs until answered
Sebastian Payas commented
Has anyone found a suitable workaround to this?