Hide ACD stats for signed out agents
We would like to exclude agents from and ACD Agent List when they are not signed in. i.e. If the report is filtered to show a specific ACD Group, we only want to see stats for the agents that are currently signed in to it. So if (for example) an agent is away on holiday, they wouldn't be shown on the report.
Scott Rixon commented
To add to this.. You can see agents that are signed into other call centre, and their status, which gets very confusing if you move agents between call centres.