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Wallboard tile Layout
Would it be possible to fix the wallboard tiled layout view to always be the same regardless of the report viewer being open or closed? Also can Akixi use the same tiled layout for their mobile client too? I've used other reporting systems but I'm new to Akixi. I spent ages designing a wallboard layout for a car retailer, one wallboard for each branch. Then I closed the report viewer and all the wallboards changed their layout from being 4 by 3 to being 6 by 2 which messed up my design and I had to start over. Then I…
1 vote -
Integration with Wildix Cloud PBX
Please investigate potential integration with Wildix Cloud based PBX.
5 votes -
Add agent name to 'not available code usage' report
The ACD N/A Code Usage report allows you to view individual or multiple agents together. However, when selecting more than one agent, the code usage times are not broken down by agent.
There is no option to add the agent name field to the report, but it would be helpful when running this report to see each individual's code usage times rather than a total amount of time per code for all agents combined.
Thanks for listening.
1 vote -
Upload reports using FTP
Have the option for Akixi to upload scheduled reports to an FTP server instead of emails
1 voteThis enhancement has been superseded by the report API
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Integrate with 3CX
Bart,
The 3CX reporting is rubbish,
There are some third party solutions, also rubbish.
Akixi would open up 3CX to the call centre environment.1 voteThanks for adding the suggestion. We appreciate that you think Akixi would enhance the 3CX offering, however I am sorry to say at this point we have no plans to integrate to the 3CX platform.
We originally did an evaluation in to the platform and found it to be lacking the necessary integration required for Akixi to operate effectively and accurately.
Should the platform be re-evaluated any time in the future, I will update the status on this item so that all subscribed parties will be notified.
Thanks again for your input and please feel free to offer any more ideas.
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Targets for users on real time reports
Currently alarms can show when a user hits a call made or received target or even a talk time target. sometimes flashing Red gives the wrong message and then other alarms are lost. Can Akixi have a target setting as well as an alarm setting with two different fields and colours?
1 vote
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