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  1. It would be useful to be able to monitor all internal calls, regardless of whether both the calling and called party are monitored on Akixi or not, as presently we are missing a number of call statistics due to these originating from unmonitored extensions from within the same enterprise.

    3 votes

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    In Design  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Our customer has requested more control on customising the displays of their wallboard. Including changing column width, test sizes on headers and specific tiles.
    Their previous call management software could have configured individual tiles with their own filters. EG an ACD queue of "new patients" but a counter which splits the total number of calls as they have numerous DDIs publicised.

    EG Calls answered for Create Fertility Main DDI, and calls for ABC IVF which would appear as tiles adjacent to each other on the same dashboard display.
    Setting this up as a completely new and separate report means we…

    1 vote

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    In Design  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  3. The ability to chose historic call totals by time period with multiple periods within a period. on the Y axis, and Person/Extn/Agent etc on the X Axis so that all calls are not just cumulative totals of selected Extns, but are by Extns and by time break, EG the attached.

    2 votes

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    In Design  ·  0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
  4. Location filtering of Devices is very tedious, when you have hundreds of devices with a name and a number assigned. Most of the time, my clients can set their filters by the person's name. They don't know the numbers by heart. It would make it so much easier to have a sort at the top of the list of the device description for alphabetical listing. When you have hundreds and hundreds of devices, it makes sense.

    1 vote

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    0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for you feedback. I am pleased to say that this is an enhancement we already have planned and will be included in a future rekease.

    In the meantime, it is possible to use the browsers search facility (such as Crtl F in Chrome), to locate names in the filter list.

  5. Can Akixi add the date to the name of a report to make each report unique from the others they receive on a daily, weekly, monthly, yearly basis? If a supervisor has set up a Calls per Day report to be emailed to them on a weekly basis every report they receive each week has the same name as the last report they received last week i.e. calls per day report. If they want to store them on their PC they either need to change the name of the report before saving the file or create a new folder each…

    1 vote

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    In Design  ·  0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  6. The 'Telephone Number Called Description' field on a Historic Call List can be incorrect when there are multiple extensions with the same number. e.g. If a company has 10 x2000's and an internal call is made to each one of them, the report will only ever show the description for one of them in that field. Is it possible to interrogate the device called to get the correct description?

    2 votes

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    In Design  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show details of clear party for call
    Basically show details of which party hung up and make this a field which can be reported and filtered

    3 votes

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    In Design  ·  2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  8. The ability to display N/A descriptions rather than its code on ACD agent list when using Akixi on Horizon.

    1 vote

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    In Design  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  9. Reseller level access to all the customers we manage and ordered, so that we do not have to have individual log in's to assist customers.
    Audit trailing would be required for these accounts.

    7 votes

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    In Design  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  10. Have a continuous alarm for whenever there is an unreturned call on the unreturned lost calls report

    8 votes

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    In Design  ·  0 comments  ·  Alarms  ·  Flag idea as inappropriate…  ·  Admin →
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