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  1. When running the calls by week report, the first and last week often run over the previous and next month. The label shows this, but when you then filter by month it hides the data from the other months. Makes for a very confusing report and it looks like it contains data from a period that it doesn't.

    1 vote

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    Under Review  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. We need the ability to see more than 150 objects and allow more than 5 partitions. You currently have a select all partitions but then if you have more than 5 it will not let you use that option. I am having to run 3 and 4 reports and then combine those reports to get a single report.

    1 vote

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  3. would it be possible to add a 30 minute option to the scheduling section in a report?

    1 vote

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    Under Review  ·  1 comment  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  5. Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.

    Hope this makes sense.

    1 vote

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. Hi Team

    As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .

    Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.

    Thanks
    Karthik

    1 vote

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    Under Review  ·  0 comments  ·  Alarms  ·  Flag idea as inappropriate…  ·  Admin →
  7. Don't see the user status changing to Green when they join a conference room (UC collaborate room). Have already been raised this through the suppor reference #7449 .

    1 vote

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    In Development  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  8. The ability to display N/A descriptions rather than its code on ACD agent list when using Akixi on Horizon.

    1 vote

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    In Design  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  9. Have the option for Akixi to upload scheduled reports to an FTP server instead of emails

    1 vote

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    0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  10. Would like to be able to schedule report on a split time period e.g. 8.00am to 8.00am rather than just midnight to midnight, e.g. yesterday is full day no option for split period overlapping the midnight hour

    1 vote

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    Under Review  ·  0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bart,
    The 3CX reporting is rubbish,
    There are some third party solutions, also rubbish.
    Akixi would open up 3CX to the call centre environment.

    1 vote

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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for adding the suggestion. We appreciate that you think Akixi would enhance the 3CX offering, however I am sorry to say at this point we have no plans to integrate to the 3CX platform.

    We originally did an evaluation in to the platform and found it to be lacking the necessary integration required for Akixi to operate effectively and accurately.

    Should the platform be re-evaluated any time in the future, I will update the status on this item so that all subscribed parties will be notified.

    Thanks again for your input and please feel free to offer any more ideas.

  12. Currently alarms can show when a user hits a call made or received target or even a talk time target. sometimes flashing Red gives the wrong message and then other alarms are lost. Can Akixi have a target setting as well as an alarm setting with two different fields and colours?

    1 vote

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    Declined  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    Considered For Roadmap  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Have a statistic to show what the maximum concurrent calls were within a set time frame, i.e. 1/2 hour, day, week, etc.

    1 vote

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    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  15. ACD Multiple Logins to Multiple ACD Groups with one access.

    1 vote

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    In Development  ·  0 comments  ·  Supervisor Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. Filtering ACD Status Log By Status

    1 vote

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    Considered For Roadmap  ·  0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
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