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  1. Would it be possible to fix the wallboard tiled layout view to always be the same regardless of the report viewer being open or closed? Also can Akixi use the same tiled layout for their mobile client too? I've used other reporting systems but I'm new to Akixi. I spent ages designing a wallboard layout for a car retailer, one wallboard for each branch. Then I closed the report viewer and all the wallboards changed their layout from being 4 by 3 to being 6 by 2 which messed up my design and I had to start over. Then I…

    1 vote

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    Declined  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can Akixi add the date to the name of a report to make each report unique from the others they receive on a daily, weekly, monthly, yearly basis? If a supervisor has set up a Calls per Day report to be emailed to them on a weekly basis every report they receive each week has the same name as the last report they received last week i.e. calls per day report. If they want to store them on their PC they either need to change the name of the report before saving the file or create a new folder each…

    1 vote

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    In Design  ·  0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. ACD status when not available highlights a different colour to stand out. Ideally grey but that would mean the hold colour changing.

    1 vote

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  4. We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.

    This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.

    We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.

    Thanks!
    Alex Lawson

    1 vote

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    Launched  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  5. Would it be possible for the Department name that is pulled from the Horizon system that is available on the extension list report to be available on all reports

    1 vote

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  6. Have Akixi automatically generate an all-encompassing "partition" level device... This allows an Akixi Supervisor with Telephony Server wide access to easily generate a report that allows them see a partition/location. It also keeps an admin from having to create supergroups.

    There would also be a mechanism where a Supervisor could select to remove certain devices from the "partition device". This would almost be like automatically creating an all-emcompassing supergroup for each partition, then giving supervisors the ability to un-check devices in the supergroup they want to exclude.

    1 vote

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow for the shift+left click function when selecting reports, for example if you click report one's checkbox, then hold shift and click report four, it selects everything between as well.

    1 vote

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  8. Now we are starting to get more Sites with Lite, it occurred to me that perhaps we should encourage sites to be able to easily test the Real Time Stuff on certain extensions selectively.

    Likewise, when we get the classic reseller config for a doctors surgery or similar when they add just 3 or 4 extensions for monitoring on 1000, it would be good to be able to get them to get some further value by adding other extensions for reduced monitoring .

    I think it would work similarly to the Hotel Room restricted extension functionality but with the reseller…

    1 vote

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  9. The ACD N/A Code Usage report allows you to view individual or multiple agents together. However, when selecting more than one agent, the code usage times are not broken down by agent.

    There is no option to add the agent name field to the report, but it would be helpful when running this report to see each individual's code usage times rather than a total amount of time per code for all agents combined.

    Thanks for listening.

    1 vote

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    Declined  ·  2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  10. The column of report names should be able to be resized. You can have long names that don't fit and it would be nice to drag the column out.

    1 vote

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  11. When running the calls by week report, the first and last week often run over the previous and next month. The label shows this, but when you then filter by month it hides the data from the other months. Makes for a very confusing report and it looks like it contains data from a period that it doesn't.

    1 vote

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    Under Review  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  12. We need the ability to see more than 150 objects and allow more than 5 partitions. You currently have a select all partitions but then if you have more than 5 it will not let you use that option. I am having to run 3 and 4 reports and then combine those reports to get a single report.

    1 vote

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  13. would it be possible to add a 30 minute option to the scheduling section in a report?

    1 vote

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    Under Review  ·  1 comment  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  15. Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.

    Hope this makes sense.

    1 vote

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  16. Hi Team

    As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .

    Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.

    Thanks
    Karthik

    1 vote

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    Under Review  ·  0 comments  ·  Alarms  ·  Flag idea as inappropriate…  ·  Admin →
  17. Don't see the user status changing to Green when they join a conference room (UC collaborate room). Have already been raised this through the suppor reference #7449 .

    1 vote

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    In Development  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  18. The ability to display N/A descriptions rather than its code on ACD agent list when using Akixi on Horizon.

    1 vote

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    In Design  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  19. Have the option for Akixi to upload scheduled reports to an FTP server instead of emails

    1 vote

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    0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  20. Would like to be able to schedule report on a split time period e.g. 8.00am to 8.00am rather than just midnight to midnight, e.g. yesterday is full day no option for split period overlapping the midnight hour

    1 vote

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