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  1. Building on the Account code feature to tag a call with some more in-depth info. An option to have more tiered options. EG currently account code 521 = Sale made. could be instead made up of three separate digits first 5 was Sale. Second 3, was (from a choice 1, new Customer, 2, New project, 3 Existing customer,) and third choice (1) was Hardware, (2 is S/W, 3 Accessories etc). I know this can be done already using the above Acc Code feature, but an on-screen prompt displaying the options, (opened during a call?) for the agent to select and…

    1 vote

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  2. The ability to tag an unreturned lost call on the reports for a specific agent to call back, preventing multiple users in a busy call center environment from trying to call the same customer back at once and promoting a more efficient work ethic.

    1 vote

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  3. 1 vote

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    Under Review  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  4. I have users that need to take multiple emails from the queue, not limited to one at a time.

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  5. Much like how Akixi handles emails by picking emails from a queue on a first come first served, can this be implemented on the Unreturned Lost Calls?

    If there are unreturned lost calls on the list, an agent should be able to press a button to pull and make a call to the oldest unreturned call. This would mean sales teams cant be picky in who they call and they will be dealt with in order. Also currently only the Supervisors can see the numbers on the reports so this would get round that?

    1 vote

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  6. The un returned calls screen is great but would like to be able to report on how long it is taking staff to return the calls historically. Would also be good if we could set an alarm if the time exceeds the margin on the live screen as well.

    1 vote

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  7. Our customer has requested more control on customising the displays of their wallboard. Including changing column width, test sizes on headers and specific tiles.
    Their previous call management software could have configured individual tiles with their own filters. EG an ACD queue of "new patients" but a counter which splits the total number of calls as they have numerous DDIs publicised.

    EG Calls answered for Create Fertility Main DDI, and calls for ABC IVF which would appear as tiles adjacent to each other on the same dashboard display.
    Setting this up as a completely new and separate report means we…

    1 vote

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    In Design  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  8. The ability to build a report that shows the number of UNIQUE phone numbers dialled in a day by extension. This could just be an additional field titled "Unique Numbers Dialled"

    We can use the extension report to show the number of calls each extension made...but we want to also see how many UNIQUE phone numbers that was to.

    i.e. if a member of a telesales team were to make 100 calls in a day we want a report that shows the number of UNIQUE phone numbers that were called.

    The reason being is the number of calls can be…

    1 vote

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    Under Review  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  9. If on outbound calls and the phone is set to unavailable, your unavailable time still adds up rather than the phone call you are on. Can this be changed to not include the call time?

    1 vote

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  10. Location filtering of Devices is very tedious, when you have hundreds of devices with a name and a number assigned. Most of the time, my clients can set their filters by the person's name. They don't know the numbers by heart. It would make it so much easier to have a sort at the top of the list of the device description for alphabetical listing. When you have hundreds and hundreds of devices, it makes sense.

    1 vote

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    0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for you feedback. I am pleased to say that this is an enhancement we already have planned and will be included in a future rekease.

    In the meantime, it is possible to use the browsers search facility (such as Crtl F in Chrome), to locate names in the filter list.

  11. Would it be possible to fix the wallboard tiled layout view to always be the same regardless of the report viewer being open or closed? Also can Akixi use the same tiled layout for their mobile client too? I've used other reporting systems but I'm new to Akixi. I spent ages designing a wallboard layout for a car retailer, one wallboard for each branch. Then I closed the report viewer and all the wallboards changed their layout from being 4 by 3 to being 6 by 2 which messed up my design and I had to start over. Then I…

    1 vote

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  12. Can Akixi add the date to the name of a report to make each report unique from the others they receive on a daily, weekly, monthly, yearly basis? If a supervisor has set up a Calls per Day report to be emailed to them on a weekly basis every report they receive each week has the same name as the last report they received last week i.e. calls per day report. If they want to store them on their PC they either need to change the name of the report before saving the file or create a new folder each…

    1 vote

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    In Design  ·  0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  13. ACD status when not available highlights a different colour to stand out. Ideally grey but that would mean the hold colour changing.

    1 vote

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  14. We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.

    This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.

    We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.

    Thanks!
    Alex Lawson

    1 vote

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    Launched  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  15. Would it be possible for the Department name that is pulled from the Horizon system that is available on the extension list report to be available on all reports

    1 vote

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  16. Have Akixi automatically generate an all-encompassing "partition" level device... This allows an Akixi Supervisor with Telephony Server wide access to easily generate a report that allows them see a partition/location. It also keeps an admin from having to create supergroups.

    There would also be a mechanism where a Supervisor could select to remove certain devices from the "partition device". This would almost be like automatically creating an all-emcompassing supergroup for each partition, then giving supervisors the ability to un-check devices in the supergroup they want to exclude.

    1 vote

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  17. Allow for the shift+left click function when selecting reports, for example if you click report one's checkbox, then hold shift and click report four, it selects everything between as well.

    1 vote

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  18. Now we are starting to get more Sites with Lite, it occurred to me that perhaps we should encourage sites to be able to easily test the Real Time Stuff on certain extensions selectively.

    Likewise, when we get the classic reseller config for a doctors surgery or similar when they add just 3 or 4 extensions for monitoring on 1000, it would be good to be able to get them to get some further value by adding other extensions for reduced monitoring .

    I think it would work similarly to the Hotel Room restricted extension functionality but with the reseller…

    1 vote

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  19. The ACD N/A Code Usage report allows you to view individual or multiple agents together. However, when selecting more than one agent, the code usage times are not broken down by agent.

    There is no option to add the agent name field to the report, but it would be helpful when running this report to see each individual's code usage times rather than a total amount of time per code for all agents combined.

    Thanks for listening.

    1 vote

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    Declined  ·  2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  20. The column of report names should be able to be resized. You can have long names that don't fit and it would be nice to drag the column out.

    1 vote

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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