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  1. 2 votes

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    Considered For Roadmap  ·  0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing this to view a different period also modifies the report settings to the reflect this change. This becomes a problem when reports are scheduled to email a certain time period on a regular basis.
    Changing the date/time period when viewing a report should not modify the report settings permanently.

    2 votes

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    Under Review  ·  1 comment  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. Have XML as a exportable report type, same as CSV, PDF, etc.

    2 votes

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    Considered For Roadmap  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  4. Would it be possible to add the unreturned call statistic in a standard historic call report? Eg how many unreturned calls were logged against the device.

    2 votes

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    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Total Agents Signed-in and Sign-out to Hunt Group report (realtime) and others like Calls by 1/2 Hour reports

    2 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  6. Have the ability to view Accumulative and realtime talk stat for agents on a realtime report

    2 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  7. Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.

    In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.

    Entry Time Device Name Account Code Entered

    07/13/2021 13:12:19 Peter Smith No Sale

    07/13/2021 13:21:19 Peter Smith Sale

    07/13/2021 13:41:19 Peter Smith Call Back Later

    07/13/2021 13:44:19 Peter Smith No Sale

    1 vote

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    Under Review  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Is it possible to schedule dashboards as a report for an admin as that would mean instead of two or three reports the the user would get one.

    1 vote

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    Considered For Roadmap  ·  2 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  9. Reporting for Broadworks Auto Attendant with submenus. This is a different Auto Attendant license than the original Broadworks AA. It is a more advanced AA that supports submenus, announcements, etc...

    1 vote

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    Considered For Roadmap  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  10. Support,

    We need a report filter in which we can see percentage of multiple incoming calls from a single number divided by total incoming calls of the day. For example, if there were a total of 100 incoming calls and 20 of those calls were made by the same User, the filter should display as below:

    Source Number: "xyz"
    Destination number: "abc"
    Percentage of the calls: 20/100 (0.2)

    I know this will show a lot of single calls as well, but this would help users identifying the callers those are calling more than once a day.

    Please let me know…

    1 vote

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    Considered For Roadmap  ·  2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  11. We had a couple of our vendors (call center supervisors) wanting to know if AKIXI can display who is the NEXT AGENT about to take a call.

    There could be another field called "ON DECK". And since ACD Agent List is sortable, we can sort on this field and show the lineup.

    Thanks!
    Alex Lawson
    BluIP

    1 vote

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    Under Review  ·  4 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  12. We run call que groups and sometime calls are missed

    I would like in Akixi on the historic call list, to click on a call and see who the call was pushed out to before it was answered/abandoned/overflowed etc… I know Akixi can see what phones are ringing so would like to feature request the ability to see what phones/users descriptions where rung on each call.

    1 vote

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    Considered For Roadmap  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  13. Currently Calls by 1/2 hour only add in the 1/2 interval if there have been live calls during that interval - this request is to modify so that when in Real Time each interval is added regardless of the call volumes in the interval. For live reporting on users who are targeted on call volumes and duration this would really help.

    1 vote

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    In Development  ·  4 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. have the ability to manually increase or decrease time related metrics on a report to aid in accurate KPIs for bounced calls or to allow for queue entry messages

    1 vote

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    In Development  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  15. It would be helpful to have a mechanism in place that links associated emails in a chain, to allow for instances in which a customer may send repeated updates to an email before the first reply from an agent. For instance, the customer sends in an email, then follows this up 20 minutes later with a photograph to demonstrate the problem, and then follows this up a day later chasing for an update. The concern is there could be 3 agents dealing with what is essentially the same enquiry.

    1 vote

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please add Total Talk Time (Distribution) to the Historical Call List, so it shows the talk time for the entire call, not just a segment.

    1 vote

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    Under Review  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  17. It would be useful to be able to specify multiple different call answer types, without the need to include all types (overflowed off etc). So for example, if we only want to see calls that were answered or abandoned in an extension list, and not include advanced calls etc.

    1 vote

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    Under Review  ·  0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
  18. It would be useful to add the functionality in to a Dashboard report that enables you to automatically apply scheduling to the composite reports the Dashboard is made up of.

    For example, say a Dashboard was made of an Extension List, Hunt Group List and Historic Call List.. The scheduled Dashboard would apply a schedule to each of these 3 repords individually and toggle the "Bundle All Email Attachments Inside A Zip File" setting on.

    While this wouldn't display in the same way as the Dashboard itself, it would enable us to collect the same scheduled information without the need…

    1 vote

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    Under Review  ·  0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  19. Enable users to tag a call on Akixi to help identify differing call campaigns, eg "Twitter", "Fedex" etc...

    Ideally, this would replace the displayed number called description

    1 vote

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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  20. When looking at your currently created reports, having a filter to narrow down particular reports containing a key word.

    Some of our customers have multiple created reports and they would like to see what report is most suited.

    Ie: entering "KPI" and it would display any reports which contain that field.

    1 vote

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    Under Review  ·  0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
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