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  1. The ability to transform the likes of 'calls by tel no' report into a geographical heat map to give a better visual representation.

    6 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Flag ACD vs non-ACD calls for ACD Agent List, Extension List and any other reports capable of stat.

    Essentially, Akixi can identify calls that are presented to an agent via call center queue (ACD) or some other method such as AA/user transfer, direct dial (non-ACD).

    6 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  3. For Historical Unreturned Lost Calls, add ability to see if calls were returned. This could be a field that indicates yes or no.

    6 votes

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    Considered For Roadmap  ·  2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  4. Company templates which can be set up by an administrator or admin supervisor and deployed to supervisors then either have these so they can be locked down and updated centrally by the admin or have them as templates so supervisors can start from that report and customise

    6 votes

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    Launched  ·  10 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  5. Example would be historical reports. Would like to click on a field within the header to order-by. Also, some data exceeds the space allowed to view. Would like to adjust the header width to expand.

    6 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. Just put the top menu back, it takes so much longer to do the simplest tasks since the "upgrade". I don't think I am the only one. Please :)

    5 votes

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    Under Review  ·  4 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow the user to size how much of the screen is allocated to each report included in the Dashboard. For example today if you have a Wallboard as one of the included reports it gets a fixed amount of space when perhaps you like it to be 2/3 of the screen instead of only half. The result today is you typically have a lot of white unused space.

    5 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.

    https://www.inferencesolutions.com/

    5 votes

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    Under Review  ·  2 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please investigate potential integration with Wildix Cloud based PBX.

    5 votes

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    Declined  ·  3 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  10. its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time.

    Customers want to see call waiting and Average answer times to have deducted the duration of the initial annoucment so its a true reflection.

    5 votes

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    2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →

    A manual option to reduce call record times could be feasible. I have moved this to review as this may work well along side some other enhancements that we are also considering.

    Any further updates will be added to this suggestion.

  11. 5 votes

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    Launched  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  12. We are no longer able to specify the seconds when setting a date/time range on the reports. This is required as we sometimes need to run a report on a single call and have to filter out any calls that started/ended within the same minute.

    This is also causing an issue because the report is automatically rounding up the end time by adding 59 seconds to it, which is not obvious to the end user. The workaround for this would be to set your report (e.g.) to end at 16:59, but if you're not aware it's doing this you would…

    4 votes

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    Under Review  ·  0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
  13. We would like to be able to report on forward statistics in the same way that it's possible to report on "DND statistics" in "Fields". Is this something that you would be able to add?

    4 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  14. Have a field or section that specifies the time frame of a report. For example, if you have a Calls By 1/2 Interval report set to show "last month", display the name of the actual month. In the following attachment, the day the report was ran was May 12th, 2020. The time frame that should display on the report and download (pdf, doc, xls) is "April".

    4 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  15. We would like to be able to schedule a Dashboard report, so we can e-mail our management a single screenshot showing all the day's figures, rather than them having to open several e-mails.

    4 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Is it possible that when you filter the device names, it shows in alphabetical rather than numerical order? This particular customer has around 200 call centre groups so having to manually look through all of them is very time consuming.

    4 votes

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    Under Review  ·  0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
  17. Flexible & Multiple Email Address Per Report ,
    We know we have a work around by setting outlook rules to redirect emailed reports .. so why not just have the ability within the report . If this is a revenue issue (trying to force more supervisor licences) Possibly only available in the 2000 & up product ?

    4 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  18. When you have both hunt groups and individual numbers in a report calls are counted multiple times. Idea is to provide a filter to only count the call once for the report without having to select final segment only.

    4 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  19. We would like to see a field created to indicate a call is a first time caller

    4 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mobile app could be improved by being able to see the missed call reports, so it's possible to call people back when away from the office.

    4 votes

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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