Hi, Is there away that we can get Supervisors to copy their own reports to other Supervisors? We are getting a lot of requests to do this as a site will have one main Akxi Admin who wants to setup one set of reports on their account and then copy them to the others. At present im having to log in and do that part for them3 votes
I am pleased to say that this feature will be in the 2021 Autumn release – 2.3 as part of the role based administration feature.
Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.2 votes
ACD Multiple Logins to Multiple ACD Groups with one access.1 vote
Be able to duplicate reports in the same supervisor by way of a copy button. This would generate an identical report with a suffix of - copy (1) etc. on the report name.13 votes
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