Able to add ACD Agent functionality to Trunk Users on the Broadworks platform. This issue crept up when we add ACD Agents to Microsoft Teams. There will be more requests like this as it takes off.

Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.

ACD Multiple Logins to Multiple ACD Groups with one access.

Ability to add more than one email address to receive a report. This can be a chargeable item. AKiXi only allows one email address. This cannot change without affecting messaging / notifications to the user who created this report just because he wants to send the report to his supervisors. To add a AKiXi 2000 user, just so they can get a report once a month, does not warrant the cost associated. Not to mention, you must recreate the report for every user added. Therefore, the users are creating Microsoft Outlook rules to forward these emails; a definite inconvenience.

Be able to duplicate reports in the same supervisor by way of a copy button. This would generate an identical report with a suffix of - copy (1) etc. on the report name.

Have the ability to duplicate an existing supervisor account and its reports by way of a supervisor template type utility