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2 votes
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Column headers pinned
Is it possible to pin the headers at the top of the page when scrolling down a report? This way when you are on row 300 of a report, you can see the column title instead of having to scroll all the way back to the top.
Thanks2 votes -
menu
Just put the top menu back, it takes so much longer to do the simplest tasks since the "upgrade". I don't think I am the only one. Please :)
4 votes -
Increase API download limit above 4000
Increase the Report API download limit to over 4000
6 votes -
Column width and text size on wallboard displays
Our customer has requested more control on customising the displays of their wallboard. Including changing column width, test sizes on headers and specific tiles.
Their previous call management software could have configured individual tiles with their own filters. EG an ACD queue of "new patients" but a counter which splits the total number of calls as they have numerous DDIs publicised.
EG Calls answered for Create Fertility Main DDI, and calls for ABC IVF which would appear as tiles adjacent to each other on the same dashboard display.
Setting this up as a completely new and separate report means we…1 vote -
Send calls to back of the queue
This can be done manually by clicking "send call to" then typing in the number. As there are so many different numbers that dial in, is there a way to code this in the background to send to the same number they called in on so it goes to the back of the queue? Then add an option that says "Send to back of queue"
13 votes -
Unavailable time not counting while on a call.
If on outbound calls and the phone is set to unavailable, your unavailable time still adds up rather than the phone call you are on. Can this be changed to not include the call time?
1 vote -
ACD NA Colour
ACD status when not available highlights a different colour to stand out. Ideally grey but that would mean the hold colour changing.
1 vote -
Add metric for "real, true actual" talk time that doesn't include hold time
Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.
2 votes -
Ability for end-user to run soft-sync
Add ability for end-user to run soft-sync. This allows the end-user to immediately update Akixi when changes are made, without having to go through service provider.
2 votes -
2 votes
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colour/code stamping calls
Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.
Hope this makes sense.
1 vote -
Show multiple individuals on same screen
For real-time dashboards it would be nice to be able to put a filter on each tile for a different agent or extension. That would help for wallboard displays on the wall and gamification displays. That way I can put a tile up showing Agent 1, 2, 3, etc. and show a stat for each tile.
2 votes -
ACD Agent functionality on Trunk Users
Able to add ACD Agent functionality to Trunk Users on the Broadworks platform. This issue crept up when we add ACD Agents to Microsoft Teams. There will be more requests like this as it takes off.
2 votes -
Agent help request
Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.
2 votes -
3 votes
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ACD Supervisor multi login
ACD Multiple Logins to Multiple ACD Groups with one access.
1 vote -
Allow multiple email addresses for scheduled reports
Ability to add more than one email address to receive a report. This can be a chargeable item. AKiXi only allows one email address. This cannot change without affecting messaging / notifications to the user who created this report just because he wants to send the report to his supervisors. To add a AKiXi 2000 user, just so they can get a report once a month, does not warrant the cost associated. Not to mention, you must recreate the report for every user added. Therefore, the users are creating Microsoft Outlook rules to forward these emails; a definite inconvenience.
13 votes
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