Akixi Supervisor

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  1. Hi, Is there away that we can get Supervisors to copy their own reports to other Supervisors? We are getting a lot of requests to do this as a site will have one main Akxi Admin who wants to setup one set of reports on their account and then copy them to the others. At present im having to log in and do that part for them

    1 vote

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    1 comment  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. When looking at your currently created reports, having a filter to narrow down particular reports containing a key word.

    Some of our customers have multiple created reports and they would like to see what report is most suited.

    Ie: entering "KPI" and it would display any reports which contain that field.

    1 vote

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    Under Review  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. 2 votes

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    0 comments  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  4. Is it possible to pin the headers at the top of the page when scrolling down a report? This way when you are on row 300 of a report, you can see the column title instead of having to scroll all the way back to the top.
    Thanks

    2 votes

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    Launched  ·  1 comment  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  5. Just put the top menu back, it takes so much longer to do the simplest tasks since the "upgrade". I don't think I am the only one. Please :)

    4 votes

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    Under Review  ·  3 comments  ·  Administration  ·  Flag idea as inappropriate…  ·  Admin →
  6. Increase the Report API download limit to over 4000

    6 votes

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    Under Review  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Our customer has requested more control on customising the displays of their wallboard. Including changing column width, test sizes on headers and specific tiles.
    Their previous call management software could have configured individual tiles with their own filters. EG an ACD queue of "new patients" but a counter which splits the total number of calls as they have numerous DDIs publicised.

    EG Calls answered for Create Fertility Main DDI, and calls for ABC IVF which would appear as tiles adjacent to each other on the same dashboard display.
    Setting this up as a completely new and separate report means we…

    1 vote

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    Planned  ·  1 comment  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. This can be done manually by clicking "send call to" then typing in the number. As there are so many different numbers that dial in, is there a way to code this in the background to send to the same number they called in on so it goes to the back of the queue? Then add an option that says "Send to back of queue"

    13 votes

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    Under Review  ·  1 comment  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  9. If on outbound calls and the phone is set to unavailable, your unavailable time still adds up rather than the phone call you are on. Can this be changed to not include the call time?

    1 vote

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    Under Review  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. ACD status when not available highlights a different colour to stand out. Ideally grey but that would mean the hold colour changing.

    1 vote

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    Under Review  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.

    2 votes

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    Launched  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add ability for end-user to run soft-sync. This allows the end-user to immediately update Akixi when changes are made, without having to go through service provider.

    2 votes

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    Planned  ·  1 comment  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. I know reports can be copied on a supervisor (and that we can copy all reports to overwrite another supervisor at admin level), but it would be good if a Supervisor could share a single report with other supervisors without over writing.

    6 votes

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    Launched  ·  2 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes

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    Under Review  ·  0 comments  ·  Controls  ·  Flag idea as inappropriate…  ·  Admin →
  15. Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.

    Hope this makes sense.

    1 vote

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    Under Review  ·  0 comments  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  16. For real-time dashboards it would be nice to be able to put a filter on each tile for a different agent or extension. That would help for wallboard displays on the wall and gamification displays. That way I can put a tile up showing Agent 1, 2, 3, etc. and show a stat for each tile.

    2 votes

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    Under Review  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Able to add ACD Agent functionality to Trunk Users on the Broadworks platform. This issue crept up when we add ACD Agents to Microsoft Teams. There will be more requests like this as it takes off.

    2 votes

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    Launched  ·  0 comments  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.

    2 votes

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    Under Review  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. 3 votes

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    Launched  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. ACD Multiple Logins to Multiple ACD Groups with one access.

    1 vote

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    In Development  ·  0 comments  ·  Controls  ·  Flag idea as inappropriate…  ·  Admin →
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