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  1. 2 votes
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    Accepted For Evaluation  ·  0 comments  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  2. Is it possible to pin the headers at the top of the page when scrolling down a report? This way when you are on row 300 of a report, you can see the column title instead of having to scroll all the way back to the top.
    Thanks

    2 votes
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    Under Review  ·  1 comment  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  3. Just put the top menu back, it takes so much longer to do the simplest tasks since the "upgrade". I don't think I am the only one. Please :)

    4 votes
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    Under Review  ·  3 comments  ·  Administration  ·  Flag idea as inappropriate…  ·  Admin →
  4. Increase the Report API download limit to over 4000

    6 votes
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    Under Review  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Our customer has requested more control on customising the displays of their wallboard. Including changing column width, test sizes on headers and specific tiles.
    Their previous call management software could have configured individual tiles with their own filters. EG an ACD queue of "new patients" but a counter which splits the total number of calls as they have numerous DDIs publicised.

    EG Calls answered for Create Fertility Main DDI, and calls for ABC IVF which would appear as tiles adjacent to each other on the same dashboard display.
    Setting this up as a completely new and separate report means we…

    1 vote
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    Planned  ·  1 comment  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. This can be done manually by clicking "send call to" then typing in the number. As there are so many different numbers that dial in, is there a way to code this in the background to send to the same number they called in on so it goes to the back of the queue? Then add an option that says "Send to back of queue"

    13 votes
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    1 comment  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  7. If on outbound calls and the phone is set to unavailable, your unavailable time still adds up rather than the phone call you are on. Can this be changed to not include the call time?

    1 vote
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    0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. ACD status when not available highlights a different colour to stand out. Ideally grey but that would mean the hold colour changing.

    1 vote
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    0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.

    2 votes
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    0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add ability for end-user to run soft-sync. This allows the end-user to immediately update Akixi when changes are made, without having to go through service provider.

    2 votes
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    1 comment  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes
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    0 comments  ·  Controls  ·  Flag idea as inappropriate…  ·  Admin →
  12. Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.

    Hope this makes sense.

    1 vote
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    0 comments  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  13. For real-time dashboards it would be nice to be able to put a filter on each tile for a different agent or extension. That would help for wallboard displays on the wall and gamification displays. That way I can put a tile up showing Agent 1, 2, 3, etc. and show a stat for each tile.

    2 votes
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    0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Able to add ACD Agent functionality to Trunk Users on the Broadworks platform. This issue crept up when we add ACD Agents to Microsoft Teams. There will be more requests like this as it takes off.

    2 votes
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    0 comments  ·  Functions  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.

    2 votes
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    Under Review  ·  0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. ACD Multiple Logins to Multiple ACD Groups with one access.

    1 vote
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    0 comments  ·  Controls  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ability to add more than one email address to receive a report. This can be a chargeable item. AKiXi only allows one email address. This cannot change without affecting messaging / notifications to the user who created this report just because he wants to send the report to his supervisors. To add a AKiXi 2000 user, just so they can get a report once a month, does not warrant the cost associated. Not to mention, you must recreate the report for every user added. Therefore, the users are creating Microsoft Outlook rules to forward these emails; a definite inconvenience.

    13 votes
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    0 comments  ·  Akixi Supervisor - Other  ·  Flag idea as inappropriate…  ·  Admin →
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